Dell Wireless Dock - Manual (Page 26)

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Symptoms Suggested solutions
on the docking station dock D5000 station. Try to disconnect and re-connect
again with Dell wireless dock D5000 station.
 Check the USB ports. Try plugging the USB device
into another port.
 Make sure the Fresco Logic Xhci (USB3) Root Hub is
enabled in the device manager.
 Re-install the Fresco USB driver from c:\program
files\Wilocity\Dockingdrivers\Fresco and check the
function again.
7. HDCP content is not able to
be displayed on the
attached monitor.
 The Dell wireless dock D5000 station does not support
HDCP content.
8. LAN port is not functional.  Make sure the Ethernet cable connections are secure
at the firewall and the hub or workstation.
 To resolve a temporary LAN port failure problem,
unplug the dock for 20 to 30 seconds and then plug it
back in.
 Make sure the Qualcomm Atheros AR815x PCI-E
Gigabit Ethernet controllers are installed in the device
manager.
 Please re-install the Qualcomm Atheros AR815x
Ethernet driver from c:\program
files\Wilocity\Dockingdrivers\QualcommAtheros
9. Wireless Hub Connection
Manager is not loaded.
 Make sure the Wireless Docking software is installed
in the laptop.
 Please re-start the Wireless Hub connection Manager
from c:\program files\Wilocity\ D5000WirelessDock
for 32bit windows.
 Please re-start the Wireless Hub connection Manager
from c:\program files(x86)\Wilocity\
D5000WirelessDock for 64bit windows
10. WiGig connection is not
established.
 Make sure the SSID of the Dell wireless dock D5000
can be detected in the list of items of the Wireless Hub
Connection Manager.
 Make sure the LED color is white when the WiGig
connection is established.