Troubleshooting – EcoPure EP40 User Manual

Page 21

While an error code appears in the display, all buttons

are inoperable except the SELECT button. SELECT

remains operational so the service person can per-

form the Manual Advance Diagnostics, see below, to

further isolate the problem.

Procedure for removing error code from dis-

play:

1. Unplug transformer from electrical outlet.
2. Correct problem.
3. Plug in transformer.
4. Wait 8 minutes. The error code will return if

the problem was not corrected.

MANUAL ADVANCE DIAGNOSTICS

Use the following procedures to advance the water

softener through the regeneration cycles to check

operation.
Remove the top cover to expose the valve and ob -

serve cam and switch operation during valve rotation.
1. Press and hold SELECT for 3 seconds until “000”

shows in the display, then release.

2. The 3 digits indicate water meter operation as fol-

lows:

000 (steady) = Soft water not in use, and no flow

through the meter.

Open a nearby soft water faucet.
000 to 199 (continual) = Repeats for each gallon

of water passing through

the meter.

3. The letter “P” and a dash (or dashes) indicate

POSITION switch operation (See Figure 45). If the

4. Use the RECHARGE button to manually advance

the valve into each cycle and check correct switch

operation.

NOTE: Be sure water is in contact with the salt, and

not separated by a salt bridge (See "Breaking

A Salt Bridge" section).

5. While in this diagnostic screen, the following infor-

mation is available and may be beneficial for vari-

ous reasons. This information is retained by the

computer from the first time electrical power is

applied to the electronic controller.

a. Press the

UP button to display the number of

days this electronic control has had electrical

power applied.

b. Press the

DOWN button to display the number

of regenerations initiated by this electronic con-

trol since the code number was entered.

6. Press and hold the SELECT button until the model

code (“o27” for Model EP27, “o30” for Model EP30,

“o34” for Model EP34 or “o40” for Model EP40)

shows in the display. This code identifies the sof-

tener model. If an incorrect model code is dis-

played, the softener will operate on incorrect con-

figuration data.

7. To change the code number, press the

UP or

DOWN button until the correct code shows.

8. To return to the present time display, press the

SELECT button.

Water

Meter

Switch

AUTOMATIC ELECTRONIC DIAGNOSTICS

This water softener has a self-diagnostic function for

the electrical system (except input power and/or water

meter). The water softener monitors electronic com-

ponents and circuits for correct operation. If a mal-

function occurs, an error code appears in the display.

FIG. 44

FIG. 45

letter appears, the switch is closed. If the dash

shows, the switch is open.

Troubleshooting

FIG. 46

This manual is related to the following products:

EP34