Drucker Diagnostics QBC STAR Dry Hematology Analyzer - Manual (Page 64)

QBC Star System Operator’s Manual
6000-300-000 7–14
E8 – Software
Error Number Description Corrective Action
800 thru 802 General software errors
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power on (Ref. page 4-2)
5. If the error persists contact QBC Technical Support
803 or 812 Software initialization error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power on (Ref. page 4-2)
5. If the error persists contact QBC Technical Support
804 Software start up error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power on (Ref. page 4-2)
5. If the error persists contact QBC Technical Support
805 or 807 Software sample analysis error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power on (Ref. page 4-2)
5. If the error persists contact QBC Technical Support
806
Software Power On Self-Test
(POST) error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power on (Ref. page 4-2)
5. If the error persists contact QBC Technical Support
808 Software fault handling error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power on (Ref. page 4-2)
5. If the error persists contact QBC Technical Support
809 Software image acquisition error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power on (Ref. page 4-2)
5. If the error persists contact QBC Technical Support
810 Software QC check error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power on (Ref. page 4-2)
5. If the error persists contact QBC Technical Support
811 Software instrument idle error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power on (Ref. page 4-2)
5. If the error persists contact QBC Technical Support
813 Software results generation error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power on (Ref. page 4-2)
5. If the error persists contact QBC Technical Support