Drucker Diagnostics QBC STAR Dry Hematology Analyzer - Manual (Page 62)

QBC Star System Operator’s Manual
6000-300-000 7–12
603
Sample door open during rotor
motion error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. If the lid is closed, open it manually (Ref. page 4-10)
a. If the lid opens, turn Instrument Power (Ref. page 4-2)
b. If the error persists contact QBC Technical Support
c. If the lid does not open, contact QBC Technical Support
5. If the lid opens, turn the instrument Power on (Ref. page 4-2)
6. If the error persists contact QBC Technical Support
604 Low internal memory error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power on (Ref. page 4-2)
5. If the error persists contact QBC Technical Support
606
QC label not in the camera field of
view error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. If the lid is closed, open lid manually (Ref. page 4-10)
5. Check and clean the QC label (Ref. page 6-1)
6. Turn the instrument Power on (Ref. page 4-2)
7. If the error persists contact QBC Technical Support
E7 – FSM State
Error Number Description Corrective Action
700 General finite state machine error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power on (Ref. page 4-2)
5. If the error persists contact QBC Technical Support
701
Power On Self-Test (POST) general
error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power on (Ref. page 4-2)
5. If the error persists contact QBC Technical Support
702
Power On Self-Test (POST)
software error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power on (Ref. page 4-2)
5. If the error persists contact QBC Technical Support
703
Actuator test failed during Power
On Self-Test (POST)
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Place the instrument into Shipping Prep (Ref. page 2-9)
5. Confirm the rotor spins freely by hand
6. If the rotor spins freely
a. Power down the instrument (Ref. page 4-10)
b. Turn the instrument Power on (Ref. page 4-2)
c. If the error persists contact QBC Technical Support
7. If the rotor does not spin freely, contact QBC Technical Support
704
Encoder failed to initialize during
Power On Self-Test (POST)
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power on (Ref. page 4-2)
5. If the error persists contact QBC Technical Support