Yealink SIP-T38G - Manual (Page 123)

Troubleshooting
113
How to reboot the phone?
To reboot the IP phone via web user interface:
1. Click on Phone->Upgrade.
2. Click Reboot to reboot the IP phone.
Note
How to reset your phone?
Reset your phone when other Troubleshooting suggestions do not correct the problem.
You need to note that all customized settings will be overwritten after resetting. We
recommend asking your system administrator for advice before resetting your phone.
To reset your phone via phone user interface:
1. Press Menu->Setting->Advanced Settings (password: admin).
2. Press or to scroll to Reset to factory, and then press the Enter soft key.
The LCD screen prompts the following message:
3. Press the OK soft key.
Note
How to Export PCAP Trace?
We may need you to provide a PCAP Trace to help analyze your problem.
To export a PCAP Trace via web user interface:
1. Click on Phone->Upgrade.
2. Click Start to begin recording signal traffic.
3. Recreate the error to be documented in the trace.
4. Click Stop to end recording.
5. Click Export to open file download window, and then save the file to your local
system.
Any reboot of your phone may take a few minutes.
Reset of your phone may take a few minutes.