Dymo Disc Painter - Manual (Page 53)

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This warranty does not apply to refurbished or reconditioned products. This warranty covers only
normal use in the United States and Canada. This warranty is not transferable. This warranty does
not cover any color change or fading of prints or reimbursement of materials or services required
for reprinting. This warranty does not cover damage to the DYMO DiscPainter printer caused by
parts or supplies not manufactured, distributed or certified by Sanford. Sanford is not responsible
for warranty service should the DYMO label or logo or serial number be removed or should the
product fail to be properly maintained or fail to function properly as a result of misuse, abuse,
improper installation, neglect, improper shipping, damage caused by disasters such as fire, flood,
and lightning, improper electrical current, software problems, interaction with non- DYMO
products, or service other than by a Sanford-authorized service provider. If a claimed defect cannot
be identified or reproduced, you will be held responsible for the costs incurred.
Proof of purchase showing the date of original purchase is required for warranty service.
Additionally, printer must be shipped back in the original packaging. If the product is not shipped
in its original packaging, the warranty may become void.
You may obtain warranty service by contacting Sanford’s DYMO technical support department for
a return authorization number. Products sent to Sanford for repair without authorization will be
returned to you at your expense.
Contact the DYMO technical support department at (203) 588-2500 between 9 A.M. and 8 P.M.
Eastern time. A technical support specialist will ask you to describe the problem and provide the
product’s serial number. Upon confirmation of the defect, the service representative will give you a
Return Material Authorization (RMA) for you to use and return the printer.
The RMA number must be clearly written on the side of the shipping container in which you return
the DiscPainter
TM . Unless otherwise instructed by us, the product must be sent freight prepaid to
the following repair center:
DYMO Service Center
RMA#xxxxxx-xxxxxx (place your RA# here)
30 Commerce Road
Stamford, CT 06902-5506
DYMO will repair the defects covered under warranty at no charge within approximately three
working days. DYMO will return the repaired product to you using an equivalent shipping method.
The original warranty on the printer remains – it does not restart from the repair date.