Dymo LabelManager Wireless PnP User Guide - Manual (Page 22)

22 LabelManager ® Wireless PnP
User Guide
If you need further assistance, visit the DYMO Web site at www.dymo.com.
Wireless Setup tool does not
detect the wireless network  Ensure the router is set to broadcast the wireless
network name. If you prefer not to broadcast this
information, you can configure the label maker using the
Advanced method.
Alternatively, you can set the router to broadcast the
information temporarily, and then turn this feature off
after the label maker is configured on the network.
 Adjust the antenna on the router to point in a different
direction.
 Verify the network name on another device that is
connected to the network.
 Ensure the label maker is within range of the wireless
router.
 Ensure there is no electromagnetic interference near
your network. Interference can be caused by Bluetooth
devices, large motors (as used in appliances such as
refrigerators), microwave ovens, cordless phones,
concrete walls, metal doors, and many other sources.
To eliminate the possibility of interference, try placing
your computer and label maker closer to the wireless
router or access point.
Label maker loses connection
to the wireless network  Ensure the label maker is within range of the wireless
router and the computer.
 Ensure the wireless router is working and the wireless
network is functioning properly. Verify that other wireless
devices are able to access the network.
 Turn off the power to your router or access point, then
turn the power back on again.
 Ensure you are using the correct security information for
your network.
 Run the Wireless Setup tool again to configure your
label maker on the wireless network.
 Verify that the wireless network settings have not
changed.
 Ensure there is no electromagnetic interference near
your network. Interference can be caused by Bluetooth
devices, large motors (as used in appliances such as
refrigerators), microwave ovens, cordless phones,
concrete walls, metal doors, and many other sources.
To eliminate the possibility of interference, try placing
your computer and label maker closer to the wireless
router or access point.
Unable to print to the label
maker  Ensure the label cassette is not jammed or empty.
 Ensure the label maker is turned on and the battery
pack is charged.
 If printing from a laptop, ensure wireless functionality is
enabled on the laptop.
 View the wireless settings to make sure the label maker
is properly configured. See Viewing Wireless Settings.
Problem/Error Message Solution