Dymo LabelManager Wireless PnP User Guide - Manual (Page 20)

20 LabelManager ® Wireless PnP
User Guide
Troubleshooting
Review the following sections if you encounter a problem with your label maker.
General
Review the following possible solutions if you encounter a problem with your
label maker.
If you need further assistance, visit the DYMO Web site at www.dymo.com.
Problem/Error Message Solution
Poor print quality  Attach the charging adapter to the label maker to
recharge the battery pack. See Charging the Battery
Pack.
 Clean the print head. See Caring for the Label Maker.
 Ensure the label cassette is inserted properly.
 Replace the label cassette.
Poor cutter performance Clean the cutter blade. See Caring for the Label Maker.
Label maker error; power LED
blinks quickly  Ensure the label cassette is inserted properly and not
jammed or empty.

Ensure the battery pack is inserted properly.
 Recharge the battery pack. See Charging the Battery
Pack.
Label maker does not turn on 
Ensure the battery pack is inserted properly.
 Ensure the label maker is connected to a powered USB
port or working wall outlet.
 Recharge the battery pack. See Charging the Battery
Pack.
Battery level is too low to print Recharge the battery pack and reprint the label. See
Charging the Battery Pack.
Battery is not charging  Ensure the label maker is connected to a powered USB
port or working wall outlet. See Charging the Battery
Pack.
 If the label maker is connected to a USB port on your
computer, make sure the computer is on and not in
sleep mode.
Battery level is low Recharge the battery pack. See Charging the Battery
Pack.
Two LabelManager Wireless
PnP printers are showing up
in DYMO Label software If you connected the LabelManager Wireless PnP printer to
your computer using the USB cable AND added the printer
as a wireless printer through the Add Network Printer tool,
you will see two versions of the printer installed: a USB
connected printer and a wireless printer. However, both
printers cannot be active at the same time. Make sure you
choose the correct printer in DYMO Label software before
you print a label.