ClearOne CHAT Manual - Manual (Page 31)

28 Technical Support: 800.283.5936
CHAPtER 5: MAINtENANCE
caring for tHe cHat 170
follow all warnings and instructions in this manual. •
Unplug all cables from the CHAt 170 before cleaning. •
Unplug the power supply from the wall outlet (Phone/vC only) before cleaning. •
do not use liquid or aerosol cleaners. Use a damp cloth moistened with water to clean the outside of your CHAt 170 •
and power supply.
trouBlesHooting
If you are having trouble with the audio from your CHAt 170, it might not be optimized (tuned) for the specific hardware
device you are connected to. If you have not yet optimized the sound for this device, refer to the Optimizing Sound
Quality section in Chapter 3.
If you are still encountering problems, use the following procedure to troubleshoot the CHAt 170:
Activate the CHAt 170 software and verify the audio settings for the hardware device connected to the CHAt 170. 1.
If this does not solve the problem, then look more closely at your hardware device for the problem (refer to the
hardware device’s User’s Manual or contact Technical Support).
Make sure all cables are properly and securely connected. verify cable connections with the appropriate illustration
2.
for your hardware device (see Chapter 2: Getting Started for more information).
If the CHAt 170 is connected through a USb hub, be sure that the USb hub is connected to an external power
3.
source.
If another USb device such as a digital camera is connected to the computer on the same bus as the CHAt 170,
4.
the windows error message “ USB Controller Bandwidth Exceeded” may be displayed. If this occurs, move the
other USb device to a separate USb bus. the CHAt 170 is a high-performance USb device and requires sufficient
bandwidth in order to operate properly.
If you are unable to resolve the problem using this procedure, please refer to the support pages on the ClearOne
website or contact ClearOne technical Support:
Phone: 1.800.283.5936 (USA) or 1.801.974.3760
fax: 1.801.977.0087
E-mail: [email protected]
Internet: www.ClearOne.com