Chapter 5: maintenance – ClearOne CHAT 150 User Manual

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Chapter 5: Maintenance 27

CHAPTER 5: MAINTENANCE

CARING FOR YOUR CHAT 150

• Follow all warnings and instructions in this manual.
• Unplug all cables from the CHAT 150 before cleaning.
• Unplug the power supply from the wall outlet (Phone/VC only) before cleaning.
• Do not use liquid or aerosol cleaners. Use a damp cloth moistened with water to clean the outside of your CHAT 150

and power supply.

TROUBLESHOOTING

If you are having trouble with the audio from your CHAT 150, it might not be optimized (tuned) for the specific hardware
device you are connected to. If you have not yet optimized the sound for this device, refer to the Optimizing Sound
Quality section in Chapter 3.

If you are still encountering problems, use the following procedure to troubleshoot the CHAT 150:
1. Activate the CHAT 150 software and verify the audio settings for the hardware device connected to the CHAT 150.

If this does not solve the problem, then look more closely at your hardware device for the problem (refer to the
hardware device’s User’s Manual or contact Technical Support).

2. Make sure all cables are properly and securely connected. Verify cable connections with the appropriate illustration

for your hardware device (see Chapter 2: Getting Started for more information).

3. If the CHAT 150 is connected through a USB hub, be sure that the USB hub is connected to an external power

source.

4. If another USB device such as a digital camera is connected to the computer on the same bus as the CHAT 150,

the Windows error message “

USB Controller Bandwidth Exceeded” may be displayed. If this occurs, move the

other USB device to a separate USB bus. The CHAT 150 is a high-performance USB device and requires sufficient
bandwidth in order to operate properly.

If you are unable to resolve the problem using this procedure, please refer to the support pages on the ClearOne
Website or contact ClearOne Technical Support:

Phone: 1.800.283.5936 (USA)

Fax:

1.801.977.0087

E-mail:

[email protected]

Internet: