Revel Voice 2 - Manual (Page 27)

Ultima Voice2
Owner’s Manual 27
OBTAINING SERVICE
To obtain warranty or non-warranty service, contact an
authorized Revel dealer.
Before returning a loudspeaker for warranty or
non-warranty service, contact Harman Specialty Group
Customer Service to determine the extent of the problem
and to obtain a Return Material Authorization (RMA)
number. No loudspeakers will be accepted without an
(RMA) number issued from Harman Specialty Group.
If a Revel loudspeaker must be returned for repair, Harman
Specialty Group will assume no responsibility for the loudspeaker
during shipment from the customer to Harman Specialty Group,
whether the loudspeaker is or is not covered under warranty.
To contact Harman Specialty Group Customer Service:
Telephone: 781-280-0300
Service Fax: 781-280-0499
Sales Fax: 781-280-0495
www.revelspeakers.com
All Returns must be:
• Well-packaged using the original packing materials
• Properly insured and consigned
• Pre-paid to a reliable shipping agent
Product Shipment Directions:
The following information must be included when a
loudspeaker is returned for service:
• Name
• Company name
• Street address, city, state and, zip code
• Telephone number including area code and country code (if
applicable)
• Loudspeaker serial number
• A detailed description of the problem
• The preferred method of return shipment
• RMA number clearly marked on both the inside and outside
of the package
Do not return accessories such as owner’s manuals or spikes/
glides unless instructed to do so.
Product Shipments:
HSG/Revel
Returns Dept..
RMA #
801 S. 75th Avenue
Phoenix, AZ 85043