Warranty and repair policy – E-flite Carbon-Z Yak 54 PNP User Manual

Page 17

Warranty and Repair Policy

Warranty Period

Exclusive Warranty- Horizon Hobby, Inc., (Horizon)

warranties that the Products purchased (the “Product”)

will be free from defects in materials and workmanship

at the date of purchase by the Purchaser.
Limited Warranty

Horizon reserves the right to change or modify this

warranty without notice and disclaims all other

warranties, express or implied.

(a) This warranty is limited to the original Purchaser

(“Purchaser”) and is not transferable. REPAIR OR

REPLACEMENT AS PROVIDED UNDER THIS

WARRANTY IS THE EXCLUSIVE REMEDY OF THE

PURCHASER. This warranty covers only those

Products purchased from an authorized Horizon

dealer. Third party transactions are not covered by

this warranty. Proof of purchase is required for all

warranty

claims.

(b) Limitations- HORIZON MAKES NO WARRANTY OR

REPRESENTATION, EXPRESS OR IMPLIED, ABOUT

NON-INFRINGEMENT, MERCHANTABILITY OR

FITNESS FOR A PARTICULAR PURPOSE OF THE

PRODUCT. THE PURCHASER ACKNOWLEDGES THAT

THEY ALONE HAVE DETERMINED THAT THE

PRODUCT WILL SUITABLY MEET THE REQUIRE-

MENTS OF THE PURCHASER’S INTENDED USE.

under shall be that Horizon will, at its option, (i)

repair or (ii) replace, any Product determined by

Horizon to be defective. In the event of a defect,

these are the Purchaser’s exclusive remedies

Horizon reserves the right to inspect any and all

equipment involved in a warranty claim. Repair

or replacement decisions are at the sole discretion

of Horizon. This warranty does not cover cosmetic

damage or damage due to acts of God, accident,

misuse, abuse, negligence, commercial use, or

modiﬁ cation of or to any part of the Product.

This warranty does not cover damage due to improper

installation, operation, maintenance, or attempted

repair by anyone other than Horizon. Return of any

Product by Purchaser must be approved in writing by

Horizon before shipment.

Damage Limits

HORIZON SHALL NOT BE LIABLE FOR SPECIAL,

INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS

OF PROFITS OR PRODUCTION OR COMMERCIAL

LOSS IN ANY WAY CONNECTED WITH THE PRODUCT,

WHETHER SUCH CLAIM IS BASED IN CONTRACT,

WARRANTY, NEGLIGENCE, OR STRICT LIABILITY.

Further, in no event shall the liability of Horizon exceed

the individual price of the Product on which liability is

asserted. As Horizon has no control over use, setup,

ﬁ nal assembly, modiﬁ cation or misuse, no liability

shall be assumed nor accepted for any resulting dam-

age or injury. By the act of use, setup or assembly, the

user accepts all resulting liability.

If you as the Purchaser or user are not prepared to

accept the liability associated with the use of this

Product, you are advised to return this Product imme-

diately in new and unused condition to the place

of purchase.

Law: These Terms are governed by Illinois law (without

regard to conﬂ ict of law principals).

Warranty Services

Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot

provide warranty support or repair. Once assembly,

setup or use of the Product has been started, you must

contact Horizon directly. This will enable Horizon to

better answer your questions and service you in the

event that you may need any assistance. For questions

or assistance, please direct your email to productsup-

[email protected], or call 877.504.0233 toll free

to speak to a Product Support representative. You may

also find information on our website at www.horizon-

hobby.com.
Inspection or Repairs

If this Product needs to be inspected or repaired,

please use the Horizon Online Repair Request submis-

sion process found on our website or call Horizon

to obtain a Return Merchandise Authorization (RMA)

number. Pack the Product securely using a ship-

ping carton. Please note that original boxes may be

included, but are not designed to withstand the rigors

of shipping without additional protection. Ship via a

carrier that provides tracking and insurance for lost

or damaged parcels, as Horizon is not responsible for

merchandise until it arrives and is accepted at our facil-

ity. An Online Repair Request is available at www.hori-

zonhobby.com http://www.horizonhobby.com under the

Repairs tab. If you do not have internet access, please

contact Horizon Product Support to obtain a RMA num-

ber along with instructions for submitting your product

for repair. When calling Horizon, you will be asked to

provide your complete name, street address, email

address and phone number where you can be reached

during business hours. When sending product into

Horizon, please include your RMA number, a list of the

included items, and a brief summary of the problem. A

copy of your original sales receipt must be included for

warranty consideration. Be sure your name, address,

and RMA number are clearly written on the outside of

the shipping carton.
Notice: Do not ship batteries to Horizon. If you have

any issue with a battery, please contact the appropria-

te Horizon Product Support office.
Warranty Inspection and Repairs

To receive warranty service, you must include your

original sales receipt verifying the proof-of-purchase

date. Provided warranty conditions have been met, your

Product will be repaired or replaced free of charge. Repair

or replacement decisions are at the sole discretion of

Horizon Hobby.
Non-Warranty Repairs

Should your repair not be covered by warranty the

repair will be completed and payment will be required

without notification or estimate of the expense unless

the expense exceeds 50% of the retail purchase cost.

By submitting the item for repair you are agreeing to

payment of the repair without notification. Repair esti-

mates are available upon request. You must include

this request with your repair. Non-warranty repair esti-

mates will be billed a minimum of ½ hour of labor. In

addition you will be billed for return freight. Horizon

accepts money orders and cashiers checks, as well

as Visa, MasterCard, American Express, and Discover

cards. By submitting any item to Horizon for inspec-

tion or repair, you are agreeing to Horizon’s Terms and

Conditions found on our website under the

Repairs tab.