CTL Confirm-IT2 - Manual (Page 28)

Using Confirm-IT2
Confirm-IT2 User Guide
24
Notify Now
Different from a Scheduled reminder, clicking the Enable Notify Now button
plus the Save button will trigger a notification to the media selected in the check
boxes below it ( [ ] Email/Text [ ] Phone).
It is designed to notify a person immediately that a service such as an available
table or golf tee time etc. has become available.
If Confirm-IT2 is connected to analog ports of a phone system, the optional
Transfer Feature can be utilized to flash the line and connect to a live attendant.
NOTE – The single special “Notify Now” company prompt must be recorded using
the PC Message Recording Graphical User Interface with a microphone or
using the Telephone User Interface (TUI).
Restaurant Example:
“Your table is ready, please come to the hostess desk, thank you.”
Veterinarian Example:
“Your pet is ready to be picked up, please call us at 555-1212 between
3 and 5 PM”
Figure 24 “Notify Now” Progress Indication
Opening the appointment window
after enabling Notify Now will show
a progress indication here.
- Notify Now Pending
- Complete dd/mm/yy hh/mm
- Fail (not answered)
NOTE:
Since Notify Now should be a
single callout, the Call Out
Options for the “Notify Now” tab
settings are as follows:
- Busy Retry Attempts = 2
- RNA Retry Attempts = 2
- Wait Before Bsy Retrys = 1
- Wait Before RNA Retry = 1