CTL Confirm-IT2 - Manual (Page 19)

Recording Notification Messages
Confirm-IT2 User Guide
15
Notification Callout Options
Most of the Notification options were entered while running the wizard.
Additional options such as number of rings, busy attempts, answering machine
detections etc are modified here for each type of callout. Usually, these settings
can be left at their default value. Notification types are:
Appointment – - Reminder call and Email/Text Msg. to customers who have scheduled appointments.
Cancellation – - Calls out and plays user recorded Cancellation message and Email/Text Msg. to
scheduled customers of provider(s) (staff) if provider is not able to work etc.
Provider(s), times /date range and activation are set in Calendar/Cancel
Appointments menu. This may also be activated remotely on a Provider ID basis
via the Telephone User Interface (TUI).
Birthday - - - Call and Email/Text Msg. to customers that have birthday date entries in their
profile and have the Birthday Phone Reminder check box enabled and plays the
generic user recorded Birthday message..
Close (customer) – Call and Email/Text Msg. to all scheduled customers. Plays the user recorded
Business Close message. The callouts are activated via the TUI for today or
tomorrow’s appointments.
Close (provider) – Call and Email/Text Msg. to the business staff whose information was entered in
the provider manager Menu and plays the user recorded Business Close Provider
message.
Inactivity – Call and Email/Text Msg. all inactive customers specified in the Inactivity Report and
plays the user recorded Inactive Customer message. Follows parameters & activation of
report menu.
Notify Now – Immediately sends Call and Email/Text Msg. of the company’s recorded notification
message advising that a service is available now.
Reschedule Reminder – Automatic date triggered “Tickler” Call and Email/Text Msg. friendly
reminder to advise customer to call in to schedule their next appointment.