Calculated Industries 6215 - Manual (Page 21)

20 — Scale Master ® II – PC Interface
TROUBLESHOOTING
Q: Why won’t my SMII send values to my computer?
A: Check or adjust any of the following:
1. Check the interface program to make sure it is turned on or
activated (open the Interface program by selecting Start:
Programs: SM2 Connect: SM2 Connect and click OK). The
SM2 Connect menu will minimize, or appear at the bottom
menu of your computer screen.
2. Are you using the serial or USB interface?
a.
Ensure that the cable is plugged in properly on both ends.
Make absolutely sure the cable end is pushed all the way
into the
Scale Master. It can appear in, yet be lacking the
last 1/8" – 1/16" and not send.
b. If USB, plug the cable in before installing the SM2
software.
3. Do you have a PDA (i.e., Palm, Pocket PC) attached to your
computer?
(most common issue)
a. Unplug the PDA and disable HotSync or ActiveSync.
Disable it by going to the systray (bottom right of the
screen, next to the clock), right click the icon and select
Exit. You can restart the PDA software when not using SM2
Connect, by clicking on Start
➝ Programs ➝ Palm Desktop
or Microsoft ActiveSync.
(continued)
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