Blizzard Lighting Lucid DMX(Rev A) - Manual (Page 94)

Lucid DMX VIII FAQ - Troubleshooting
4. Double-check interface drivers
If during the installation of the drivers, when asked about Windows verification and compatibility, you
selected "Stop installation" instead of "Continue anyway", the drivers will not be installed correctly.
To check if the drivers were installed correctly, you should go into
- Windows Control Panel - System - Hardware - Device Manager
You will see a list that includes all USB devices. If the interface is connected and the drivers are
installed correctly, the name of the device will be "Intelligent Usb Dmx Interface". If, on the contrary, you
read "Unknown device" with a yellow exclamation point next to it, the drivers are not installed correctly.
To fix this:
- Uninstall unknown device
- Disconnect USB interface, wait a couple seconds, and reconnect
- The "Add New Hardware Wizard" will appear, just follow the instructions (previous step)
- Make sure you select "Continue anyway" when asked about Windows verification and compatibility
5. Test on a different computer
If nothing seems to work, please try testing on a different PC before contacting your retailer to get an
exchange. Typically, you should only ask for an exchange if:
- No LEDs turn on, even when you have moved the power switch in the back of the interface
- Only the yellow LED turns on
- The drivers seem to be installed correctly, but the interface/software does not work, and the Device
Manager name for the USB device is "SUIDI-OUT" instead of "Intelligent Usb Dmx Interface"
Page 90