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Page 2: Technical support, Rockwell automation support, Installation assistance, New product satisfaction return

Publication 2099-IN001A-EN-P — November 2005
PN 389685-P01
Copyright © 2005 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.
Rockwell Automation Support
Rockwell Automation provides technical information on the web to assist you in using its products. At
notes, sample code and links to software service packs, and a MySupport feature that you can customize to make the best use of
these tools.
For an additional level of technical phone support for installation, configuration and troubleshooting, we offer TechConnect
Support programs. For more information, contact your local distributor or Rockwell Automation representative, or visit
Installation Assistance
If you experience a problem with a hardware module within the first 24 hours of installation, please review the information that's
contained in this manual. You can also contact a special Customer Support number for initial help in getting your module up and
running:
New Product Satisfaction Return
Rockwell tests all of its products to ensure that they are fully operational when shipped from the manufacturing facility. However, if
your product is not functioning and needs to be returned:
United States
1.440.646.3223
Monday – Friday, 8am – 5pm EST
Outside United States
Please contact your local Rockwell Automation representative for any technical support issues.
United States
Contact your distributor. You must provide a Customer Support case number (see phone number above to obtain one) to
your distributor in order to complete the return process.
Outside United States
Please contact your local Rockwell Automation representative for return procedure.