Brother HL 5370DW - Manual (Page 125)

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Troubleshooting7
You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers
the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/.
Identifying your problem
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First, check the following:
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„ The AC power cord is connected properly and the printer is turned on.
„ All of the protective parts have been removed.
„ The toner cartridge and drum unit are installed properly.
„ The front and back covers are fully closed.
„ Paper is inserted properly in the paper tray.
„ The interface cable is securely connected to the printer and the computer.
„ The correct driver for the printer has been chosen and is installed.
„ The computer is set up to connect to the correct printer port.
Printer does not print:
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If you did not solve your problem with the above checks, identify your problem and then go to the page
suggested below.
„ Printer LED is blinking
See LEDs (Light Emitting Diodes) on page 76.
„ Status Monitor Error Message appears
See Error messages in the Status Monitor on page 116.
„ Paper handling
See Paper handling on page 119 and Paper jams and how to clear them on page 120.
„ Other problems
See Other problems on page 137.
Pages are printed, but there are problems with:
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„ Print quality
See Improving the print quality on page 129.
„ Printout is incorrect
See Solving print problems on page 136.
Troubleshooting
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