MTS Axial Extensometers - Manual (Page 7)

Technical Support 7
Know relevant computer information
If you are experiencing a computer problem, have the following
information available:
• Manufacturer’s name and model number
• Operating software type and service patch information
• Amount of system memory
• Amount of free space on the hard drive in which the application
resides
• Current status of hard-drive fragmentation
• Connection status to a corporate network
Know relevant software information
For software application problems, have the following information
available:
• The software application’s name, version number, build number,
and if available, software patch number. This information is
displayed briefly when you launch the application, and can
typically be found in the “About” selection in the “Help” menu.
• It is also helpful if the names of other non-MTS applications that
are running on your computer, such as anti-virus software, screen
savers, keyboard enhancers, print spoolers, and so forth are known
and available.
If You Contact MTS by Phone
Your call will be registered by a Call Center agent if you are calling
within the United States or Canada. Before connecting you with a
technical support specialist, the agent will ask you for your site number,
name, company, company address, and the phone number where you
can normally be reached.
If you are calling about an issue that has already been assigned a
notification number, please provide that number. You will be assigned a
unique notification number about any new issue.