AirLive BC-5010 - Manual (Page 71)

13. Appendix
AirLive BC-5010 User’s Manual 65
Contact your dealer for further help.
Image or video does not
appear in the main page. • The first time the PC connects to Network Camera, a pop-up
Security Warning window will appear to download ActiveX Controls.
When using Windows XP, or Vista, log on with an appropriate account
that is authorized to install applications.
• Network congestion may prevent the Image screen from appearing
quickly. You may choose lower resolution to reduce the required
bandwidth.
Check the device’s
ActiveX is installed on
your computer Go to C:\Windows\Downloaded Program Files and check to see if
there is an entry for the file “IPCamera Control”. The status column
should show “Installed”. If the file is not listed, make sure your Security
Settings in Internet Explorer are configured properly and then try
reloading the device’s home page. Most likely, the ActiveX control did
not download and install correctly. Check your Internet Explorer
security settings and then close and restart Internet Explorer. Try to
browse and log in again.
Internet Explorer
displays the following
message: “Your current
security settings prohibit
downloading ActiveX
controls”. Setup the IE security settings or configure the individual settings to
allow downloading and scripting of ActiveX controls.
The device work locally
but not externally. • Might be caused from the firewall protection. Check the Internet
firewall with your system or network administrator. The firewall may
need to have some settings changed in order for the device to be
accessible outside your LAN.
• Make sure that the device isn’t conflicting with any other web server
running on your LAN.
• Check the configuration of the router settings allow the device to be
accessed outside your local LAN.
• Check the bandwidth of Internet connection. If the Internet bandwidth
is lower than target bit rate, the video streaming will not work correctly.
The unreadable
characters are
displayed. Use the operating system of the selected language. Set the Encoding
or the Character Set of the selected language on the Internet Explorer.
Frame rate is slower
than the setting. • The traffic of the network and the object of the image affect the frame
rate. The network congestion causes frame rate slower than the
setting.
• Check the bandwidth of Internet connection. If the Internet bandwidth
is lower than target bit rate, the video streaming will not work correctly.
• Ethernet switching hub can smooth the frame rate.
Blank screen or very • Your connection to the device does not have enough bandwidth to