I.R.I.S. Cardiris 5 for Microsoft Dyn CRM - Manual (Page 19)

How to configure Cardiris for Microsoft Dynamics CRM
18
E
RROR REPORTING
MS D
YNAMICS
CRM
Error detection and reporting capabilities have been upgraded in
Cardiris 5. Whenever an error occurs, the error information is stored
in a Cardiris log file. This log file is located in your local temp
folder. To access the temp folder, type in %TEMP% in Windows
Explorer. If necessary, you can always send the log file to I.R.I.S.
support for further assistance: www.irislink.com/support.
Note that a new log file is created each time you start Cardiris.
Below you find an overview of common errors that may occur
while exporting to Microsoft Dynamics CRM:

The CRM server information (url) is incorrect.

The configuration file was edited by hand and is incomplete or
inconsistent.

A local administrator tries to configure the CRM connector but
does not have enough administrative rights in Microsoft
Dynamics CRM.

A local user tries to configure the CRM connector but does not
have local administrative rights.

Cardiris contacts are mapped to a CRM entity (lead, contact) to
which the current user does not have access.