Apple iPod shuffle (3rd generation) - Manual (Page 28)

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Tips and Troubleshooting
Most problems with iPod shuffle can be solved quickly by
following the advice in this chapter.
If the status light glows red persistently or you hear the error message “Please use
iTunes to restore”
Connect iPod shuffle to your computer and restore it in iTunes. See “Updating and
Restoring iPod shuffle Software” on page 31.
If iPod shuffle won’t turn on or respond
 Connect iPod shuffle to a high-power USB 2.0 port on your computer. Your
iPod shuffle battery may need to be recharged.
 Turn iPod shuffle off, wait 10 seconds, and then turn it on again.
 You may need to restore iPod shuffle software. See “Updating and Restoring
iPod shuffle Software” on page 31.
The 5 Rs: Reset, Retry, Restart, Reinstall, Restore
Remember these five basic suggestions if you have a problem with iPod shuffle. Try
these steps one at a time until the problem is resolved. If one of the following doesn’t
help, read on for solutions to specific problems.
 Reset iPod shuffle by turning it off, waiting 10 seconds, and then turning it back on
again.
 Retry with a different USB 2.0 port if you cannot see iPod shuffle in iTunes.
 Restart your computer, and make sure you have the latest software updates
installed.
 Reinstall iTunes software from the latest version on the web.
 Restore iPod shuffle. See “Updating and Restoring iPod shuffle Software” on
page 31.