Apple Xserve (Early 2009) User Manual
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Appendix
Troubleshooting
If the RAID card battery isn’t fully charged
The battery is probably undergoing normal charging or conditioning. For information
about the battery, see the RAID Utility User Guide (aAID Utility onscreen help.
If there’s no image on the connected display or the display appears frozen
Make sure the enclosure isn’t locked. If you connect a display to a running Xserve,
the image on the display may be garbled or missing. If this occurs, restart the Xserve.
Alternatively, you may be able to adjust the display image using a remote computer.
Connect to the Xserve, open System Preferences for the Xserve, open the Displays
pane, and click Detect Displays.
If you have difficulty removing the cover
Use the enclosure key to make sure the enclosure lock on the front panel is unlocked.
If you have difficulty installing a power supply
Be sure the handle is pulled open, and then push on the fan cage, not the handle, to
slide the supply all the way into the Xserve. Then push the handle closed to lock the
supply into place.
If the Xserve doesn’t recognize a peripheral device
When the enclosure lock on the Xserve front panel is locked and the enclosure lock
preference in the Security pane of System Preferences is on, the Xserve ignores storage
devices, keyboard and mouse, and other peripherals connected to the USB and
FireWire ports. The light next to the enclosure lock is on when the lock is engaged.
If you have difficulty removing a drive module
Use the enclosure key to make sure the enclosure lock on the front panel is unlocked.
If the Xserve doesn’t recognize a drive module when the Xserve is locked
Occasionally a drive module won’t be recognized if the Xserve is locked and the drive
module’s handle has been opened before the system powered up. If this occurs, unlock
the enclosure lock, remove the drive module and replace it, and then close the drive
module’s handle. If the drive module still isn’t recognized, restart the Xserve.
If a drive module light is yellow or red
If the upper LED for a drive module is yellow or red, there is a problem with the drive.
If possible, replace the drive. Check the Server Monitor application for information
about the drive’s status.
If you can see the Xserve on the network but can’t access it
If the Xserve is on a closed network and your administrator computer is on both the
closed network and another network, your administrator computer defaults to the
other network when you try to connect to 169.254.x.x addresses. To correct this, set
up a 169.254.x.x address on your administrator computer so it will have a route to the
169.254 (closed) network.