beautypg.com

Choosing which documents to convert to wiki format, Reducing the need for single ownership, 79 reducing the need for single ownership – Apple Mac OS X Server v10.6 User Manual

Page 79

background image

Chapter 10

Improving Internal Documentation

79

Page Type

Tags

Description

Table of contents

contents, documentname,
categoryname

If you have a long, multipage
internal document in wiki
format, it’s useful to have a table
of contents page that is linked
to from a category page. This
page has links to all content
pages for the document.

Content

documentname, categoryname

Includes wiki-formatted internal
documentation content. This
is linked to from the table of
contents page.

Single-page documents

documentname, categoryname

If a document is short, create a
single page with its content and
link to it from a category page.

Choosing Which Documents to Convert to Wiki Format

Sometimes documents are best left in PDF format and not converted to wiki pages.
For example, if the document is infrequently used or updated, it might not be worth
the effort to convert it. You can attach these documents to wiki pages, which allows
people to more easily find the most recent version of the document.

Here’s a comparison of PDFs and wiki:

Wiki

PDF

Dynamic

Static

Easy to update

Hard to update

Easy to link to from other wiki pages

Hard to link to from other PDFs

Can print single wiki pages

Can print entire PDFs

Must give people wiki access to view the wiki
pages

Can distribute without giving people wiki access

Reducing the Need for Single Ownership

Typically, an internal document is written by a single person but is read and used by
many people. The writer of the document usually has a primary responsibility that isn’t
writing documentation, so the internal document usually takes lower priority and can
easily become outdated.

By allowing everyone to edit the documentation or comment on possible issues, the
documentation can stay up to date even if the original writer is too busy to work on it.