Apple AppleCare Protection Plan for Mac - Manual (Page 6)

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Technical support options
If you experience difficulties with your covered product, refer to the Quick Reference Guide for
troubleshooting tips. If you are not able to resolve the issue, Apple technical support representatives
can help troubleshoot Apple hardware, the Mac OS, and many Apple-branded consumer
applications. Apple technical support contact information and hours of operations are listed in
the Quick Reference Guide.
Hardware repair service
Only the AppleCare Protection Plan ensures that Apple-authorized technicians will perform qualified
repairs using genuine Apple parts. With this plan, parts and labor will be covered for three years from
your Apple computer’s original purchase date. One or more of the following service options may
apply: carry-in service, direct mail-in service, onsite service, and Do-It-Yourself parts (which allow you to
service your own product).
* From the computer’s purchase date.
** See the enclosed AppleCare Protection Plan Terms and Conditions for complete details.