Unable to print – Brady BBP81 User Manual
Page 84
Hardware Troubleshooting
Troubleshooting the 10/100 PS
84
Y885775
BradyConnect 10/100 Internal Print Server User Guide
07/18/2008
Unable to Print
If you are having problems printing, verify that there is communication between the
10/100 Internal PS and the printer. Suggestions include the following:
• Ping the printer to determine the ability to communicate with the printer. See
• Or open a Telnet session and send a ZPL command to print a configuration label. See
• Check obvious error conditions such as head open, out of media, out of ribbon, etc.
• If problems persist, contact Technical Support.
Ping the Printer
To ping the printer, complete these steps:
1.
Open a DOS window.
To open a DOS window, click on
Start
> Run.
2.
In the Open text box, type: cmd
3.
From the DOS prompt, type:
ping xxx.xxx.xxx.xxx
where xxx.xxx.xxx.xxx is the IP address of the print server
4.
. You see a reply from the print server indicating a connection.
Figure 33 • Example of a Successful Ping
If the issue is a communication problem, you would have received an error message.