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Dvd super multi drive (supporting dvd±r dl) – Toshiba Portege M800 User Manual

Page 138

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User’s Manual

9-8

Troubleshooting

DVD Super Multi drive (Supporting DVD±R DL)

For more information, refer to Chapter 4,

Operating Basics

.

Slow performance

Your files may be fragmented. Run disk

Defragmenter to check the condition of your files

and disk. Refer to your operating system

documentation or online help for information on

running disk Defragmenter.
As a last resort, reformat the hard disk. Then,

reload the operating system and other files.
If problems persist, contact your dealer.

Problem

Procedure

Problem

Procedure

You cannot access a

CD/DVD in the drive

Make sure the drive's drawer is securely closed.

Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is

properly seated. It should lie flat with the label

facing up.
A foreign object in the drawer could block laser

light from reading the CD/DVD. Make sure there

is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe it

with a clean cloth dipped in water or a neutral

cleaner. Refer to the

Media care

section in

Chapter 4,

Operating Basics

, for details on

cleaning.