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7 troubleshooting, Identifying your problem, Troubleshooting – Konica Minolta bizhub 20P User Manual

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Troubleshooting7

You can correct most problems by yourself. If you need additional help, visit us at http://konicaminolta.com/.

Identifying your problem

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First, check the following:

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The AC power cord is connected properly and the printer is turned on.

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All of the protective parts have been removed.

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The toner cartridge and drum unit are installed properly.

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The front and back covers are fully closed.

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Paper is inserted properly in the paper tray.

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The interface cable is securely connected to the printer and the computer.

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The correct driver for the printer has been chosen and is installed.

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The computer is set up to connect to the correct printer port.

Printer does not print:

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If you did not solve your problem with the above checks, identify your problem and then go to the page
suggested below.

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Printer LED is blinking
See LEDs (Light Emitting Diodes) on page 71.

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Status Monitor Error Message appears
See Error messages in the Status Monitor on page 111.

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Paper handling
See Paper handling on page 114 and Paper jams and how to clear them on page 115.

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Other problems
See Other problems on page 131.

Pages are printed, but there are problems with:

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Print quality
See Improving the print quality on page 124.

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Printout is incorrect
See Solving print problems on page 130.

Troubleshooting

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