Lenovo E4325 - Manual (Page 56)

OneKey Recovery Pro program problems
Print these instructions first.
Backup cannot be made.
Ensure that:
• You are using a Windows operating system.
• There is enough space on your hard disk drive to store the backup data.
Fail to restore the system partition to the factory default state.
The cause might be that the partition properties such as the size or the capacity of your system has been
modified.
A password problem
Print these instructions now and keep it with your computer for reference later.
I forgot my password.
Do any of the following:
• If you forget your user password, you must take your computer to a Lenovo authorized servicer or a
marketing representative to have the password changed.
• If you forget your hard disk drive password, a Lenovo authorized servicer cannot reset your password or
recover data from the hard disk drive. You must take your computer to a Lenovo authorized servicer or a
marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee
will be charged for parts and service.
• If you forget your supervisor password, a Lenovo authorized servicer cannot reset your password. You
must take your computer to a Lenovo authorized servicer or a marketing representative to have the
system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.
A sound problem
Print these instructions now and keep it with your computer for reference later.
No sound can be heard from the speaker even when the volume is turned up.
Make sure that:
• The mute function is off.
• The headphone jack is not used.
• Speakers are selected as the playback device.
Other problems
Print these instructions first.
Your computer does not respond.
Do either of the following:
• Turn off your computer by pressing and holding the power button for four seconds or more. If the
computer still does not respond, remove the ac power adapter and the battery pack.
• Your computer might lock when it enters sleep mode during a communication operation. Disable the
sleep timer when you are working on the network.
42 User Guide