Warranty information – Vaddio WallVIEW D80 and D90 User Manual

Page 9

WallVIEW D80 PTZ and WallVIEW D90 PTZ Manual

Warranty Information:

(See Vaddio Warranty, Service and Return Policies posted on vaddio.com for complete details):

Hardware* Warranty: One year limited warranty on all parts. Vaddio warrants this product against defects in
materials and workmanship for a period of one year from the day of purchase from Vaddio. If Vaddio receives
notice of such defects during the warranty period, they will, at their option, repair or replace products that prove to
be defective. Please see Vaddio’s Service Terms and Conditions at vaddio.com for specific details and policies.

Exclusions: The above warranty shall not apply to defects resulting from: improper or inadequate maintenance by the
customer, customer applied software or interfacing, unauthorized modifications or misuse, operation outside the normal
environmental specifications for the product, use of the incorrect power supply, improper extension of the power supply cable
or improper site operation and maintenance.

Vaddio Customer Service: Vaddio will test, repair, or replace the product or products without charge if the unit is under
warranty and is found to be defective. If the product is out of warranty, Vaddio will test then repair the product or products.
The cost of parts and labor charge will be estimated by a technician and confirmed by the customer prior to repair. All
components must be returned for testing as a complete unit. Vaddio will not accept responsibility for shipment after it has left
the premises.

Vaddio Technical Support: Vaddio technicians will determine and discuss with the customer the criteria for repair costs
and/or replacement. Vaddio Technical Support can be contacted through one of the following resources: e-mail support at

[email protected]

or online at

www.vaddio.com

Return Material Authorization (RMA) Number: Before returning a product for repair or replacement, request an RMA from
Vaddio’s technical support. Provide a technician with a return phone number, e-mail address, shipping address, and product
serial numbers and describe the reason for repairs or returns as well as the date of purchase and proof of purchase. Include
your assigned RMA number in all correspondence with Vaddio. Write your assigned RMA number on the outside of the box
when returning the product. All products returned for credit is subject to a restocking charge without exception.

Voided Warranty: The warranty does not apply if the original serial number has been removed or if the product has been
disassembled or damaged through misuse, accident, modifications, or unauthorized repair. Cutting the power supply cable
on the secondary side (low voltage side) to extend the power to the device (camera or controller) voids the warranty for that
device.

Shipping and Handling: Vaddio will not pay for inbound shipping transportation or insurance charges or accept any
responsibility for laws and ordinances from inbound transit. Vaddio will pay for outbound shipping, transportation, and
insurance charges for all items under warranty but will not assume responsibility for loss and/or damage by the outbound
freight carrier.
• If the return shipment appears damaged, retain the original boxes and packing material for inspection by the carrier. Contact
your carrier immediately.

Products Not Under Warranty: Payment arrangements are required before outbound shipment for all out of warranty
products.

*Vaddio manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices.

Other General Information:
Care and Cleaning

Do not attempt to take this product apart at any time. There are no user-serviceable components inside.

 Do not spill liquids in the product

 Keep this device away from food and liquid

 For smears or smudges on the product, wipe with a clean, soft cloth

 Use a quality lens cleaner on any lens

 Do not use any abrasive chemicals.

Operating and Storage Conditions:

Do not store or operate the device under the following conditions:

 Temperatures above 40°C (104°F) or temperatures below 0°C (32°F)

 High humidity, condensing, wet environments and hotel swimming pools

 In inclement weather

 Dusty environments with lots of snakes and lizards

 Dry environments with an excess of static discharge

 Under severe vibration