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Multiple calls on hold – Avaya NN43170-100 User Manual

Page 212

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While on an active call

212

To retrieve a call on hold:

Multiple calls On Hold

When you have more than one call on hold, use the navigation key to
highlight a call on the LCD screen. You can perform an action with that
call by using the context-sensitive soft keys on the In-call menu list. The
context-sensitive soft keys displayed vary depending on the type of call
that is currently selected. For example, a held call has the

Activate

context-sensitive soft key instead of the

Audio

context-sensitive soft key.

When you highlight a call that is not active, you can retrieve the call from
on hold and make it active by pressing the

Activate

context-sensitive soft

key. You can also join the call with the active call to create a 3-way calling
session. See

“Using 3-way calling” on page 219.

Multiple calls In-call mode

When the IP Deskphone has multiple calls connected at the same time,
you can access the menu items shown in

Figure 31 on page 212

.

Figure 31: Multiple calls In-call display screen with context-
sensitive soft key menu list

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1.

To retrieve a call on hold do one of the
following:

— Press the

Line

feature key beside

the flashing LCD indicator.

— Press the

Hold

fixed key.