Avaya NN43170-100 User Manual

Avaya Phones

Avaya 1165E IP Deskphone
with SIP Software User
Guide

Avaya Communication Server 1000

Document Status: Standard

Document Version: 01.02

Part Code: NN43170-100

Date: August 2010

Table of contents

Document Outline

Revision history
Contents
Welcome
- Basic features
- IP Deskphone controls
- IP Deskphone display
- USB support
- Available Avaya 1165E IP Deskphone call features
- Context-sensitive soft keys
  - Idle display screen after dial pad input
  - In-call context-sensitive soft keys
- Navigation keys
- Using a USB Mouse
- Available Avaya 1165E IP Deskphone call features
- Security features
  - Secure connection
Regulatory and safety information
- Other
Using your Avaya 1165E IP Deskphone
- Getting Started
- Before you begin
- Connecting the components
Accessing the Avaya 1165E IP Deskphone
- Logging on
- Timed logoff
- User Profile
  - Overwriting your personal Address Book
- Confirmation logon screen
- Logging off from the Avaya 1165E IP Deskphone
  - Logging off multiple user accounts
- Making an emergency call
  - Location information
Configuring the Avaya 1165E IP Deskphone
- Adjusting the display screen contrast
- Creating the idle screen text display
- Setting-up the Backlight Screensaver
- Configuring Menu Auto back-out
- Selecting a ring pattern
- Adjusting the volume
  - Adjusting the ring volume
  - Adjusting the volume of the Handset, headset, and Handsfree mode
- Selecting a language
- Selecting the date and time format
- USB headset
- Configuring Bluetooth wireless technology headset
Making a call
- Making a call using off-hook dialing
- Making a call using on-hook dialing
  - Using handsfree calling
- Using Call Subjects
- Managing Call Subjects
Receiving a call
- Caller identification
- Answering an incoming call
- Redirecting an incoming call
- Declining an incoming call
  - Creating a new Call Decline Reason
  - Managing Call Decline Reasons
- Ignoring an incoming call
- Receiving intercom calls
- Receiving paging calls
The Address Book
- Viewing the Address Book
- Initiating a call from the Address Book
- Adding a contact to your Address Book
- Editing a contact in your Address Book
- Copying information to the Address Book
- Searching for a contact in the Address Book
  - Using the Search feature in the Address Book
- Using the Search feature
  - Using Local Search
Call Inbox
- Accessing the Call Inbox
Call Outbox
- Accessing the Call Outbox
Instant Messaging
- Configuring Instant Messaging
- Composing an Instant Message
- Instant Message Inbox/Outbox
  - Accessing Instant Messages
- Viewing the content of an Instant Message
While on an active call
- Making a new call
  - Initiating a call using the active c all context-sensitive soft key menu
- Call Waiting
- Placing a call On Hold
  - Multiple calls On Hold
- Using 3-way calling
- Setting up a conference call
- Ad hoc conferencing when connecting to the Call Server
  - Edit Domain page
- Transferring a call
- Using the Park Call feature
  - Using Park Call
  - Retrieving a Parked Call
Additional features
- Using the Friends feature
  - Accessing your Friends list
  - Editing information of a friend
- Feature keys
- Feature key programming
  - Remove a programmed feature key
- Feature key autoprogramming
  - Creating a feature key using the Copy key
- Using Call Forward
- Setting the IP Deskphone to Do Not Disturb
- Setting a Presence state
  - Adding a new Presence state message
- Configuring Privacy settings
  - Incoming call privacy
  - Outgoing call privacy
- Multiple Appearance Directory Number
- Audio Codecs
  - Audio Codec Selection
  - Audio Codec Ordering
- PC Client softphone interworking with the IP Deskphone
  - Answer-Mode Settings
- Automatic remote firmware updates
Multiuser
- Initial login
  - Additional logins
  - Automatic login
- Logging out
  - Primary account logout
  - Secondary account logout
- Server failover
  - Cable unplugged
- Upgrade impacts to user profiles
- Line keys
- Making a call
- Receiving a call
- Being in a call
- Instant Messages
- Menu features
- Modifying settings
- Programmable keys
  - Inbox, outbox, IM log
- Address books
- User status
- Notifications
- Account Selection
Advanced features
- Accessing the services menu
- Network menu
- USB flash drive
- Customizable Banner for login
- Phone Information - Details screen
- Screensaver/screen lock
- Background image
  - Selecting an image screen
- Service Package Group Support
- Speed Dial List
  - Speed Dial List screen
  - Auto retrieve flag
- USB Flash memory device support
  - Notes on File Manager
Visual indicators
- Display screen icons
- Visual Alerter/Message Waiting Indicators
Quick reference
- Fixed keys
- Commonly used functions
- Context-sensitive soft keys
- Display screen icons
Terms you should know
Index