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Warranty services, Damage limits, Questions, assistance, and repairs – Spektrum SPMAR6115 User Manual

Page 9: Inspection or repairs, Warranty inspection and repairs, Non-warranty repairs

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(c) Purchaser Remedy- Horizon’s sole obligation hereunder shall be that Horizon will, at its option, (i)

repair or (ii) replace, any Product determined by Horizon to be defective. In the event of a defect, these are

the Purchaser’s exclusive remedies. Horizon reserves the right to inspect any and all equipment involved

in a warranty claim. Repair or replacement decisions are at the sole discretion of Horizon. This warranty

does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence,

commercial use, or modification of or to any part of the Product. This warranty does not cover damage

due to improper installation, operation, maintenance, or attempted repair by anyone other than Horizon.

Return of any Product by Purchaser must be approved in writing by Horizon before shipment.

Damage Limits

HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF

PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE PRODUCT,

WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT LIABILITY.

Further, in no event shall the liability of Horizon exceed the individual price of the Product on which

liability is asserted. As Horizon has no control over use, setup, final assembly, modification or misuse,

no liability shall be assumed nor accepted for any resulting damage or injury. By the act of use, setup

or assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept the liability associated with the use of this

Product, you are advised to return this Product immediately in new and unused condition to the

place of purchase.
Law: These Terms are governed by Illinois law (without regard to conflict of law principals).

Warranty Services

Questions, Assistance, and Repairs

Your local hobby store and/or place of purchase cannot provide warranty support or repair. Once assembly,

setup or use of the Product has been started, you must contact Horizon directly. This will enable Horizon to

better answer your questions and service you in the event that you may need any assistance. For questions

or assistance, please direct your email to [email protected], or call 877.504.0233 toll

free to speak to a Product Support representative. You may also find information on our website at

www.horizonhobby.com.

Inspection or Repairs

If this Product needs to be inspected or repaired, please use the Horizon Online Repair Request

submission process found on our website or call Horizon to obtain a Return Merchandise Authorization

(RMA) number. Pack the Product securely using a shipping carton. Please note that original boxes may be

included, but are not designed to withstand the rigors of shipping without additional protection. Ship via a

carrier that provides tracking and insurance for lost or damaged parcels, as Horizon is not responsible for

merchandise until it arrives and is accepted at our facility. An Online Repair Request is available at http://

www.horizonhobby.com under the Repairs tab. If you do not have internet access, please contact Horizon

Product Support to obtain a RMA number along with instructions for submitting your product for repair.

When calling Horizon, you will be asked to provide your complete name, street address, email address

and phone number where you can be reached during business hours. When sending product into Horizon,

please include your RMA number, a list of the included items, and a brief summary of the problem. A copy

of your original sales receipt must be included for warranty consideration. Be sure your name, address,

and RMA number are clearly written on the outside of the shipping carton.
Notice: Do not ship batteries to Horizon. If you have any issue with a battery, please

contact the appropriate Horizon Product Support office.

Warranty Inspection and Repairs

To receive warranty service, you must include your original sales receipt verifying the

proof-of-purchase date. Provided warranty conditions have been met, your Product will be repaired

or replaced free of charge. Repair or replacement decisions are at the sole discretion of Horizon.

Non-Warranty Repairs

Should your repair not be covered by warranty the repair will be completed and payment

will be required without notification or estimate of the expense unless the expense

exceeds 50% of the retail purchase cost. By submitting the item for repair you are agreeing to

payment of the repair without notification. Repair estimates are available upon request. You must include

this request with your repair. Non-warranty repair estimates will be billed a minimum of ½ hour of labor. In

addition you will be billed for return freight. Horizon accepts money orders and cashiers checks, as well as

Visa, MasterCard, American Express, and Discover cards. By submitting any item to Horizon for inspection

or repair, you are agreeing to Horizon’s Terms and Conditions found on our website under the Repairs tab.

EN

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