Spektrum SPM3100 DX3R - Manual (Page 32)

32 SPEKTRUM DX3R PROGRAMMING GUIDE
InspeCTIon or repaIrs
If this Product needs to be inspected or repaired,
please call for a Return Merchandise Authorization
(RMA). Pack the Product securely using a shipping
carton. Please note that original boxes may be
included, but are not designed to withstand the
rigors of shipping without additional protection.
Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon
is not responsible for merchandise until
it arrives and is accepted at our facility.
A Service Repair Request is available at www.
horizonhobby.com on the “Support” tab. If you do
not have internet access, please include a letter with
your complete name, street address, email address
and phone number where you can be reached
during business days, your RMA number, a list
of the included items, method of payment for any
non-warranty expenses and a brief summary of the
problem. Your original sales receipt must also be
included for warranty consideration. Be sure your
name, address, and RMA number are clearly written
on the outside of the shipping carton.
warranTy InspeCTIon
and repaIrs
To receive warranty service, you must
include your original sales receipt verifying
the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be
repaired or replaced free of charge. Repair or
replacement decisions are at the sole discretion of
Horizon Hobby.
non-warranTy repaIrs
Should your repair not be covered by
warranty the repair will be completed
and payment will be required without
notification or estimate of the expense
unless the expense exceeds 50% of the
retail purchase cost. By submitting the item
for repair you are agreeing to payment of the repair
without notification. Repair estimates are available
upon request. You must include this request with
your repair. Non-warranty repair estimates will be
billed a minimum of ½ hour of labor. In addition you
will be billed for return freight. Please advise us of
your preferred method of payment. Horizon accepts
money orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover cards.
If you choose to pay by credit card, please include
your credit card number and expiration date. Any
repair left unpaid or unclaimed after 90 days will
be considered abandoned and will be disposed of
accordingly. Please note: non-warranty repair
is only available on electronics and model
engines.
Electronics and engines requiring inspection or
repair should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or
repair should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 with any questions
or concerns regarding this product or
warranty.