American Power Conversion XR - Manual (Page 43)

Warranty – LIMITED FACTORY WARRANTY
990-1599B Smart-UPS® VT 10-30 kVA, 208/220 V and XR Battery Enclosure Operation Manual 35
Assignment of warranties
APC will assign to you any warranties which are made by manufacturers and suppliers of
components of the APC Product and which are assignable. Any such warranties are assigned “AS IS”
and APC makes no representations as to the effectiveness or extent of such warranties, assumes NO
RESPONSIBILITY for any matters which may be warranted by such manufacturers or suppliers and
extends no coverage under this Warranty to such components.
Drawings, descriptions
APC warrants for the Warranty Period and on the terms of the Warranty set forth herein that the APC
Product will substantially conform to the descriptions contained in the APC Official Published
Specifications or any of the drawings certified and agreed to by an authorized APC representative, if
applicable thereto (“Specifications”). It is understood that the Specifications are not warranties of
performance and not warranties of fitness for a particular purpose.
Warranty claims procedure
To obtain service under Warranty, contact APC Customer Support (see rear cover).You will need the
model number of the Product, the serial number, and the date purchased. A technician will ask you to
describe the problem. If it is determined that the Product will need to be returned to APC you must
obtain a returned material authorization (RMA) number from APC Customer Support. Products that
must be returned must have the RMA number marked on the outside of the package, and be returned
with transportation charges prepaid. If it is determined by APC Customer Support that on-site repair
of the Product is allowed, APC will arrange to have APC authorized service personnel dispatched to
the Product location to repair or replace the Product at the discretion of APC.
Exclusions
APC shall not be liable under the Warranty if its testing and examination discloses that the alleged
defect in the product does not exist or was caused by your or any third person’s misuse, negligence,
improper installation or testing, unauthorized attempts to repair or modify, or any other cause beyond
the range of the intended use, or by accident, fire, lightning or other hazard.