Samsung NP270E5J-K01US User Manual

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Chapter 5.

Troubleshooting

You can look for potential problems that may occur with the

system and view the relevant solutions. Also, you may look up any

reference(s) required while operating the computer.

Recovery Related

What is a Recovery Area?

Samsung computers have an additional partition to recover

computers or save backup files. (Only for models with the

Recovery.)

This partition is called a Recovery Area and it includes a

recovery image that comprises of the OS and application

programs.

The capacity representation of the hard disk

drive(HDD) in Windows is different from the product

specifications.

The capacity of the storage device (HDD) of the

manufacturer is calculated assuming that 1KB=1,000 Bytes.

However, the operating system (Windows) calculates the

storage device capacity assuming that 1KB=1,024 Bytes,

and therefore the capacity representation of the HDD in

Windows is smaller than the actual capacity.

The capacity representation in Windows may be smaller

than the actual capacity because some programs occupy a

certain area of the HDD outside of Windows.

For models with Recovery, the HDD capacity representation

in Windows may be smaller than the actual capacity because

Recovery uses a hidden area of about 5~20GB of the HDD

to save the recovery image, and that hidden area is not

counted towards the total size available to Windows.

The size of Recovery varies by models because of the

different size of applied programs.

What is a recovery image?

This refers to the computer status (including operating

system, specific driver(s), software(s), etc.) which is converted

to a data image. It is required to recover your computer and

is embedded in the computer's hard disk. However, this is

not provided for storage devices where the capacity is less

than 64 GB due to the small capacity.

How can I restore a computer that does not have the

Recovery program?

You can restore PC settings using the Windows-provided PC

Recovery feature.

Refer to the Restore Functionality item in the Help section

for more details.

Q&A