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Troubleshooting, Appendix – Samsung UN65H8000AFXZA User Manual

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Troubleshooting

Getting Support

185 Support through Remote Management

186 Finding the Information You Need for Service

There is a problem with the picture

187 Testing the Picture

I can't hear the sound clearly

189 Testing the Sound

I can't see 3D images clearly.

190 Testing 3D Picture Quality

There is a problem with the broadcast.

My computer won't connect.

I can't connect to the Internet.

The Schedule Recording/Timeshift function isn't
working.

Anynet+ (HDMI-CEC) isn't working.

I am having trouble launching/using apps.

My file won't play.

I want to reset the TV.

Other Issues

Appendix

Before Using the Recording and Timeshift Functions

197 Before Using the Recording and Schedule Recording

Functions

198 Before the Using Timeshift Function

Read Before Using 3D Viewing Mode

199 3D Precautions

S-Recommendation Disclaimer

202 S Recommendation with Voice Interaction

202 S Recommendation

Supported Resolutions for 3D Modes

203 HDMI

204 Component

204 Digital Channel

204 Videos/Photos

204 Computer via HDMI Cable.

Read Before Using Voice, Motion, or Face Recognition

205 Voice, Motion, and Face Recognition Precautions

207 Requirements for Using Voice, Motion, or Face

Recognition

Read Before Using Apps

Read Before Using the Web Browser

Read Before Playing Photo, Video, or Music Files

212 Photo, Video, and Music File Use Limitations

212 Compatible Storage Devices for File Transfers

213 Supported External Subtitles

213 Supported Internal Subtitles

214 Supported Image Formats and Resolutions

214 Supported Music Formats and Codecs

215 Supported Video Codecs

Read After Installing the TV

217 Picture Sizes and Input Signals

217 Installing an Anti-Theft Lock

218 Read Before Setting Up a Wireless Internet Connection

Read Before Connecting a Computer (Supported
Resolutions)

219 IBM

219 MAC

220 VESA DMT

Supported Resolutions for Video Signals

221 CEA-861

License

Glossary

VI

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