Samsung SM-R3810ZOAXAR - Manual (Page 53)

Section 2: Basics 53
Note: Check the Gear™ 2 Neo battery status before upgrading the software. Charge the battery fully before
upgrading the software.
Do not turn off the computer or disconnect the USB cable while the Gear™ 2 Neo Neo is upgrading.
Do not connect other media devices to the computer while upgrading the Gear™ 2 Neo. Doing so may
interfere with the update process.
While upgrading the Gear™ 2 Neo, do not launch other applications on the computer or operate the
Gear™ 2 Neo to prevent overloading the computer.
If you lose the connection with the Internet while upgrading the software, check to be sure the LAN
cable is connected properly and then try again.
Firmware upgrades proceed only when your Gear™ 2 Neo is properly connected with the computer,
the device is connected properly, and the device’s model name displays to the left of the Samsung
Kies screen.