beautypg.com

Error conditions, Unable to reach telenav server, Account not found – Telenav for Sprint Supported Devices: v4.7 for BlackBerry 7130e, 8730e User Manual

Page 33: Account cancelled, Invalid login, Please input password, Please input phone number

background image

© TELENAV 2003-6

PAGE 33 OF 38

10. Error Conditions

Unable to reach TeleNav server

You may see this message for several different reasons: a) your data plan is not
active, b) your WIX services are not enabled, c) you are outside of coverage,
d) the data network is currently experiencing difficulties, or e) the TeleNav server is
not acknowledging your phone’s attempt to communicate.

You should call your carrier’s Customer Support

to

see if it is a through d, and

TeleNav customer care at 888-353-6284 to see if it is item e.

NOTE: Please see Appendix A for carrier support information.

Account Not Found

You do not have a valid TeleNav account. Visit

www.TeleNav.com

to order

TeleNav or contact TeleNav Customer Care at 1-888-353-6284.

Account Cancelled

You do not have a valid TeleNav account. Visit

www.TeleNav.com

to order

TeleNav or contact TeleNav Customer Care at 1-888-353-6284.

Invalid Login

Your account number is your 10-digit carrier phone number beginning with area
code. Your PIN is a 4-digit number you assign. If you have forgotten your PIN,
call TeleNav Customer Care at 1-888-353-6284.

Please input password

You must provide a four digit personal identification number (PIN) along with your carrier telephone number to log
into TeleNav.

Please input phone number

You must provide your carrier telephone number to log into TeleNav.

This manual is related to the following products: