Telenav for Nextel Supported Devices: v3.0 for Motorola i860 User Manual
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© TELENAV 2003-5
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Preplanning
Click the Preplan My Trip link to enter new addresses for use within TeleNav on your phone. You can also use this
page to remove addresses you no longer need. After you use website preplanning, be sure to use REFRESH LIST
on your phone so that TeleNav can learn about the changes.
Customer Service
If you need to reach customer service, you can use the Contact Us link on the right side of the web page after
signing in, or send e-mail to
. You can also call us at 88-TeleNav-4 (toll free) for
most service issues.
If you need to migrate your TeleNav account to a different Java phone, please call tier 2 technical support at 888-
777-8878. For security reasons, you cannot perform this change unassisted.
11. FAQ’s
My phone is not producing audible output during GPS Navigation
The most common cause of this problem is that setting the audio level to VibeAll has defeated the phone speaker.
To change this, with the phone cover closed, adjust the audio volume louder until the level is set at 4 or 5. Press
the MENU key and look for RING TONES. You may find it on the next screen after pressing MORE. Highlight
RING TONES, and press the OK key. The first line is the VibeAll entry. Make sure it is set to OFF.
How do I increase or decrease the voice prompt volume and control the backlighting?
The backlight and speaker volume levels can be controlled from within TeleNav. Just follow the instructions above
under Preferences.
Why do I need the Nextel packet data service?
The Total Connect, or PacketStream plans allow you to access nationwide maps from the TeleNav server for
accurate turn-by-turn directions using the data communication features of your Java phone. These services are
different from your cellular airtime, and not the same as Nextel Web Online.
How long after I apply for the Nextel packet data service until I can use my TeleNav system?
Generally, it takes until the following business morning before Total Connect is fully provisioned.
How much packet data have I used?
Your Nextel phone tracks this usage. Press MENU, and then scroll down to MORE. After selecting MORE, or if
you do not find MORE, select CALL TIMERS. Then, select KBYTES RESET. The next display will show you
approximately how many kilobytes you have used. Divide this number by 1000 to convert it to megabytes, and
compare this with your Total Connect, PowerApps or PacketStream plan limit. When you are finished looking,
press DONE. If you want your usage report to correlate with your Nextel bill, press RESET once monthly on the
day Nextel closes your billing cycle.
Does TeleNav use up my voice plan minutes?
TeleNav uses packet data to provide the navigation function. Using packet data does not use any of your voice
minutes. However, calling the Voice Address Input System does use about 70 seconds per address entered, and
this includes the Voice Call feature internal to the TeleNav application.