Telenav for iPhone (open market) Supported Devices: v7.0 - Manual (Page 140)

© 2012 Telenav, Inc. Page 140 of 153
17. Error Conditions
Account cancelled
Your Telenav GPS account has been cancelled. Contact Telenav GPS Customer Support at 1-888-353-6284.
Account not found
You do not have a valid Telenav GPS account. Contact Telenav GPS Customer Support at 1-888-353-6284.
GPS signal weak, Cannot get GPS signal, or No GPS data
Move to an area where your device has a clearer view of the sky and can still connect with your device. Please note that
some car windshields that have heat-reflective coatings may reduce the quality of the GPS signal. Your device should
announce when you have adequate GPS signal again.
Low battery
The GPS will not work if the device’s battery charge level is below about 15%. Starting with a freshly charged standard
battery, we have used Telenav GPS for around 4 hours before it became necessary to connect the charging cable. If
you get a low battery warning, connect a charging cable as soon as possible. In some cases, you may need to wait a
while for the battery to become sufficiently charged so that the GPS receiver will work.
Network signal weak
If the carrier network signal is weak, move to an area where reception is better and try the function that requires network
access again.