An error message displays on the control panel, The no fax detected. message appears, The communication error. message appears – HP LaserJet Pro 300 Color MFP M375 User Manual
Page 238
An error message displays on the control panel
The No fax detected. message appears
NOTE:
This error does not always refer to a missed fax. If a voice call is made to a fax number by
mistake and the caller hangs up, the No fax detected. message appears on the control panel.
●
Ask the sender to resend the fax.
●
Make sure that the telephone cord from the product is plugged into the wall telephone jack.
●
Try a different phone cord.
●
Plug the product phone cord into a jack for another phone line.
●
Make sure the telephone line and phone wall jack are active by plugging in a telephone and
checking for a dial tone.
●
Make sure that the telephone cord is plugged into the “line” port on the product.
●
Check the phone line by running a fax test from the control panel.
●
If the error persists, contact HP. Se
or
or the support flyer that came in the product box.
The Communication error. message appears
●
Ask the sender to send the fax again or send at a later time when line conditions have improved.
●
Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug
the product phone cord into a jack for another phone line.
●
Try a different phone cord.
●
Set the
Fax Speed
option to the
Slow (V.29)
or
Medium (V.17)
setting, or disable the
Fast (V.34)
setting.
a.
From the Home screen, touch the Setup
button.
b.
Open the
Fax Setup
menu.
c.
Open the
Advanced Setup
menu.
d.
Open the
Fax Speed
menu.
e.
Select the correct setting.
●
Turn off the
Error Correction
feature to prevent automatic error correction.
NOTE:
Turning off the
Error Correction
feature can reduce image quality.
a.
From the Home screen, touch the Setup
button.
b.
Open the
Service
menu.
c.
Open the
Fax Service
menu.
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Chapter 12 Fax
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