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Fax storage is full. canceling the fax send, No dial tone, No fax answer. canceled send – HP LaserJet Pro 300 Color MFP M375 User Manual

Page 221

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Recommended action

If you are using the

Private Receive

feature, print all received faxes to regain some memory.

If you still need more memory, clear faxes from memory. Open the

Service

menu. In the

Fax Service

menu, select the

Clear Saved Faxes

option.

Fax storage is full. Canceling the fax send.

Description

During the fax job, the memory filled. All pages of the fax have to be in memory for a fax job to work
correctly. Only the pages that fit into memory were sent.

Recommended action

Cancel the current job. Turn the product off, and then turn it on again. Try sending the job again.

If the error reoccurs, cancel the job and turn the product off and then on a second time. The product
might not have enough memory for some jobs.

No dial tone.

Description

The product could not detect a dial tone.

Recommended action

Check for a dial tone on the phone line by touching the

Start Fax

button.

Unplug the telephone cord from both the product and the wall and replug the cord.

Make sure that you are using the telephone cord that came with the product.

Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.

Make sure that the phone cord from the wall telephone jack is plugged into the line

port.

Plug the product phone cord into a jack for another phone line.

Check the phone line by using the

Run Fax Test

option from the

Service

menu on the control panel.

If the error persists, contact HP. See

www.hp.com/go/LJColorMFPM375

or

www.hp.com/go/

LJColorMFPM475

or the support flyer that came in the product box.

No fax answer. Canceled send.

Description

Attempts to redial a fax number failed, or the

Redial if No Answer

option was turned off.

Recommended action

Call the recipient to ensure that the fax machine is on and ready.

ENWW

Solve fax problems

205

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