Troubleshooting, Cannot detect print server during installation, Cause – HP 2101nw Wireless G Print Server User Manual

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Troubleshooting

Cannot detect print server during installation.

Cause

Either the printer or print server has no power or a cable is unplugged.

Solution

Check the power cords and cable between the print server and printer. Unplug and replug the print server.

Cause

In a corporate environment, the firewall may be configured to never allow access and may not give any messages.

Solution

Consult with your IT department and ask them to grant access to the print server.

Cause

Your print server is on a different subnet.

Solution

The print server must be on the same subnet as your computer. Move the print server.

Can print from most software applications, but the HP software (HP Director or HP Solution

Center) does not seem to work (cannot scan or read memory cards)

Cause

The wrong printer instance is selected in the HP software.

Solution

If you had previously installed the printer on this computer, a second instance of your printer was created when the

Network Printer Adapter software was installed. You now have, for example, HP Deskjet 5940 and HP Deskjet 5940

(copy 1). Make sure the new version of the printer is selected in the HP software. Check the online help for the HP

Director or the HP Solution center for instructions on selecting the printer.

Cause

Windows: This is a known problem with some older HP drivers for All-in-Ones.

Solution

If you are not having problems printing, we recommend that you use Windows or other applications for scanning and

reading memory cards.

Open My Computer.
Under Name you will see listings for the scanner and memory card slots (if your device has them).
For example, if you have an HP Officejet 7310, you will have the following devices listed.
7310 Memory (E:)

Removable Disk

HP Officejet 7300 series...

Image scanner

With some printers, the memory card slot may simply be named “Removable Disk”.

To access images on a memory card, double-click the device memory name (for example, 7310 Memory).
The images will be displayed as if it was a disk drive.

To scan using the Windows applications, right-click the name next to “Image scanner” (for example, HP Officejet

7300 series...) and select Scan.

Installation completed but still cannot print

Cause

Connection between print server and network has not been established.

Solution

Check the Print Server icon. If it does not have a green checkmark, then the connection has been lost. Try the following.