HP DesignJet 500 - Manual (Page 99)

Media & Ink Introduction Front-Panel Other Index Solutions
Solving
Problems
Image Quality
Problems
Ink Supply
Problems
Media Problems Image Error Other Problems Getting Help
Printer
Options
Clearing a Media Jam
The “Switch Power Off” message is usually shown
when there is a media jam.
The printer must be cleared before the printer can
operate again. There are two types of media jam:
A jam that prevents the carriage from moving from
one side of the printer to the other. This is called
Printhead path jam. See
Check Printhead Path
procedure.
A jam that prevents the media from advancing into
the printer correctly. This is called a Media Path Jam. See
Check Media Path .
Click on this icon to run the animation sequence.
A printable version of the sequence is also available so that you can take the key illustrations
to the printer, if it is remote from your computer.
Continued.
Switch Power off
Check printhead path
Switch power off
Check media path
(x) (x)
!
!
Internal error code