Hp netserver limited warranty coverage, Technical support – HP Netserver L Server series User Manual
Page 86
Appendix C
Warranty and Software License
80
HP NetServer Limited Warranty Coverage
Warranty Coverage Periods
Product
Year 1
Year 2
Year 3
HP NetServer L Series
On-site
1
On-site
On-site
HP NetServer E Series
On-site
1
n/a
n/a
HP Internal Accessories
(i.e. HP hard disk, HP memory)
Purchased with NetServer L
Series
Purchased with NetServer E
Series
On-site
1
On-site
1
On-site
n/a
On-site
n/a
Purchased separately
HP Surestore products
RHP
2
Exchange
3
Exchange
3
Exchange
3
HP External Accessories
HP Storage System/6
HP Surestore products
On-site
1
Exchange
3
On-site
Exchange
3
On-site
Exchange
3
RHP = Return-to-HP/Reseller
1
For all instances of
"
On-site
"
coverage, HP may provide a Customer
Replacement Part in lieu of on-site services.
2
HP NetServer Hardware Accessories, purchased separately after the initial
server purchase, carry the longer of a one year Return-to-HP/Reseller warranty
or the remaining warranty of the original HP NetServer in which it is
installed.
3
If ordered and purchased with the L Series or E Series, HP Surestore products
are eligible for on-site service during the server warranty period.
Technical Support
During the warranty period, telephone technical support is available to assist
with setup, configuration, startup, and troubleshooting of your hardware product.
Prior to calling HP or Reseller, please follow this checklist. This will allow HP or
Reseller to assist you more quickly and efficiently.