HP Netserver L Server series - Manual (Page 108)

Appendix D Service and Support
102
9. Insert a flexible disk into the drive, and select Save to Disk. After the
ASCII file has been written, remove the flexible disk from the drive. Print
it out later from a computer connected to a printer.
10. Select Exit, and then select Yes to exit and restart the system.
11. Print the HP Network Operating System Installation Instructions out from
a computer connected to a printer.
The NOS vendor's HP NOS installation instructions, the Network Operating
System Installation Instructions, and this user guide contain troubleshoooting
sections. Please refer to them and to Configuration Advisor on the HP Navigator
CD-ROM before telephoning for support.
Obtaining HP Repair and Telephone Support
Appendix C, "Warranty and Software License" gives details of the hardware
warranty -- including which HP products are covered, travel limitations, charges
for non-HP-caused service calls, etc.
Please refer to Chapter 6, "Troubleshooting," for the steps to follow before calling
for service.
Prior to calling for support, record this information:
•
Product model name and number
•
Product serial number
•
Applicable error messages from system or diagnostics
•
Applicable hardware driver revision levels
•
Add-on boards or hardware installed
•
Third-party hardware or software
•
Operating system type and revision level
For hardware repair or telephone support in the U.S. and Canada, contact either:
•
Participating Service Authorized HP Personal Computer Reseller
or
•
HP Customer Support Center (Colorado) (970) 635-1000 from 6 AM to
8 PM Mountain Time on Monday through Friday and from 9 AM to 3 PM
Mountain Time on Saturday
For hardware repair or telephone support in Europe, contact either: