HP Color LaserJet CP1515n Printer - Manual (Page 125)

Use HP ToolboxFX to troubleshoot print-quality problems
NOTE: Before proceeding, print a Supplies status page to see the approximate number of pages
remaining for each print cartridge. See Print information pages on page 68 .
From the HP ToolboxFX software you can print a page that helps identify which print cartridge is causing
the problem. The print-quality troubleshooting page prints five bands of color, which are divided into four
overlapping sections. By examining each section, you can isolate the problem to a particular cartridge.
Section Print-cartridge
1 Yellow
2 Cyan
3 Black
4 Magenta
● If a mark or spot appears in only one section, replace the print cartridge that corresponds to that
section.
● If a mark or line appears in more than one section, replace the print cartridge that matches the
color of the mark or line.
● If a repeating pattern of dots, marks, or lines appears on the page, clean the product. See Clean
the product on page 91 . After cleaning the product, print another print-quality troubleshooting page
to see if the defect is gone.
● If the problem persists, try the following:
◦ See Print-quality problems on page 108 in this guide.
◦ Go to www.hp.com/support/ljcp1510series .
◦ Contact HP Customer Care. See HP Care Pack™ Services and Service Agreements
on page 132 in this guide.
Print the print-quality troubleshooting page
1. Open HP ToolboxFX. See View the HP ToolboxFX on page 69 .
2. Click the Help folder, and then click the Troubleshooting page.
3. Click the Print button, and then follow the directions on the printed pages.
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