10 troubleshooting, User interface, Server migration wizard hangs – HP Insight Control User Manual
Page 47: Cause, Suggested action, Cause suggested action
10 Troubleshooting
You can register to receive customer advisories via email. For more information, see HP Insight
Management Installation and Upgrade Release Notes at the following website:
User interface
Server migration wizard hangs
The wizard hangs if you press theCtrl key while selecting tabs in Insight Control server migration.
Cause
Tabs in HP Insight Control server migration cannot be treated like hyperlinks. If you press the Ctrl
key while clicking the server migration tabs in your browser, Please wait while loading
the page
appears and a new blank page opens up.
Suggested action
To avoid this issue, click the tab without pressing the Ctrl key.
Browser displays an error after loading the server migration wizard from Systems
Insight Manager
Your browser might display the error message unable to connect when Insight Control server
migration is launched from Systems Insight Manager.
Cause
The HP Insight Control server migration Web Service is not running properly.
Suggested action
Open Windows Services and restart the HP Insight Control server migration Web Service, and
then retry launching server migration from Systems Insight Manager.
Launching server migration from Systems Insight Manager throws an exception
When you are launching server migration through Systems Insight Manager, an exception might
be thrown.
Cause
The source server is not discovered properly in Systems Insight Manager.
Suggested action
Make sure that the source server is discovered properly in Systems Insight Manager with the OS
type and IP address correctly identified. You can manually edit the source server node in Systems
Insight Manager to set correct values for these attributes. You can also try launching a server
migration by using a different, but properly discovered, source server and then changing the IP
address to your source server in the first step of the server migration wizard.
Warning message is displayed for RHEL 6.3 in Step 2 of the migration wizard
While specifying the destination disks in Step 2 of the migration wizard, the following message
is displayed:
User interface
47