HP XML Accelerator for SAP NetWeaver Process Integration - Manual (Page 18)

5 Support and other resources
Contacting HP
Before you contact HP
Be sure to have the following information available before you call contact HP:
•
Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Product identification number
• Applicable error message
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
•
In the United States, see the HP US service locator webpage ( http://welcome.hp.com/country/
us/en/wwcontact.html .)
• In other locations, see the Contact HP worldwide (in English) webpage:
http://welcome.hp.com/country/us/en/wwcontact.html .
For HP technical support:
•
In the United States, for contact options see the Contact HP United States webpage: ( http://
welcome.hp.com/country/us/en/contact_us.html )
To contact HP by phone:
— Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days
a week. For continuous quality improvement, calls may be recorded or monitored.
— If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website: ( http://www.hp.com/hps ).
• In other locations, see the Contact HP worldwide (in English) webpage ( http://
welcome.hp.com/country/us/en/wwcontact.html )
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/country/us/en/contact_us.html .
Documentation feedback
HP welcomes your feedback. To make comments and suggestions about product documentation,
send a message to [email protected].
Include the document title and manufacturing part number. All submissions become the property
of HP
Typographic conventions
This document uses the following typographical conventions:
% , $, or # A percent sign represents the C shell system prompt. A dollar
sign represents the system prompt for the Bourne, Korn, and
POSIX shells. A number sign represents the superuser prompt.
18 Support and other resources